Changing the deal while keeping the people
探讨企业在行业重组中如何调整与员工之间的心理契约，以维持员工的自愿贡献和信任，从而保持服务、质量和创新能力。
Companies are in danger of losing the voluntariness that makes possible much of a business's ability to compete. As whole industries undergo restructuring, psychological contracts—those unwritten commitments made between workers and their employers—need to change in order to be kept. Service, quality, and innovation require higher contributions from people and therefore, a new psychological contract involving commitment and trust. In high contribution work settings, that means changing the deal while keeping the people. Changes which violate a contract or fail to substitute another effective one in its place won't do. And, even though the psychological contract is not legally binding, today's executive must know how successful firms transform it.