Integration of BPR and TQM: Past, present and future trends
本文综述了整合全面质量管理与业务流程再造的研究现状，发现多数成果分散且未实际应用，并提出未来研究方向。
During the past decade, some efforts have been put forth by researchers towards integrating Total Quality Management (TQM) and Business Process Reengineering (BPR) principles. The results of the majority of research work carried out in this direction have been scattered and have not been applied in practice. In this context this paper is being brought out with the aim of reporting the literature survey conducted with the objective of evolving future direction of research imperatives for integrating TQM and BPR principles. The literature survey was carried out by using CD-ROM journal called Anbar Electronic Intelligence (AEI) (published by MCB University Press, UK) and by visiting the site maintained by Emerald Library, UK. On systematic analyses, it was found that the integration of BPR with the quality strategies identified in a theoretical Strategic Quality Management model would make a meaningful start in this direction.