Group Membership Salience and the Movement of Conflict
研究群体成员身份如何影响冲突在组织中的转移与演变，通过大型金融机构的案例揭示身份群体边界对冲突模式的作用。
Conflict in and among groups often erupts in surprising and unexpected ways. Building upon extant theory regarding the movement of conflict, the authors posit that conflict gets enacted in distinct ways when individuals and groups are heterogeneous. The relative impermeability of identity group boundaries fundamentally changes the patterns of interaction required to achieve a state of balance in three-party interactions. The authors present two cases that explore the movement and transformation of conflict among employees in a large financial institution. The intricate dynamics suggest that organization and identity group memberships spawn layers of interaction that generate, escalate, resolve, and/or conceal conflict among organizational participants.