Collective Bargaining and Temporary Contracts in Call Centre Employment in Austria, Germany and Spain
比较奥地利、德国和西班牙呼叫中心中集体谈判机构对临时合同的监管效果，发现工会能力受谈判结构和国家监管影响，而雇主善于利用特定临时合同规避规则。
This study compares the effectiveness of bargaining institutions in regulating temporary contracts in Austrian, German and Spanish call centres. Unions’ capacities to bargain over the expansion and conditions of temporary contract use are shaped by bargaining structures and state regulation of various temporary contract types. National capacities to regulate the use of outsourcing and coordinate collective agreements with workplace bargaining are particularly effective in limiting the use of temporary contracts. Nonetheless, cross-national analysis indicates that employers are adept at exploiting very specific forms of temporary contracts in order to circumvent regulations and evade collective bargaining.