Creating quality-driven performance appraisal systems
针对质量驱动型企业，探讨如何设计符合质量理念的绩效评估系统，帮助管理者解决现有绩效评估过于注重测量准确性的问题。
Executive Overview The total quality literature, although inspirational in its appeal, currently consists of multiple schools of thought with varying priorities. The research on performance appraisal, although extensive in scope, has been preoccupied with measurement accuracy. What then is a manager in a quality-driven firm to do? These limitations represent a challenge—to create a performance appraisal system that is congruent with quality precepts.