Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives
研究利用两个独立样本调查美国各档次酒店的信息技术使用情况，发现酒店优先采用提升员工效率和增加收入的技术，而非改善客户服务的技术，且采纳程度受酒店档次、类型、规模和连锁属性影响。
Using two unique, independent samples of U.S. hotels, this study examines the utilization of information technology (IT) in all hotel sectors, from deluxe to budget, to reveal strategic differences and similarities. Overall, the findings suggest that the U.S. lodging industry has focused on employing technologies that improve employee productivity and enhance revenue but has not given strategic priority to technologies designed to improve guest services. The hotel sector, lodging type, size/complexity of the property, and independent versus chain affiliation influenced the number and type of technologies adopted. Luxury and upscale hotels adopted more IT than economy and budget hotels. Similarly, IT development was greatest for certain lodging types such as convention hotels, conference centers, and casinos, and lowest for other types, such as motels and bed-and-breakfasts. Chain-affiliated properties typically adopted more technologies than independent hotels.