Rosenbluth International: Strategic Transformation of a Successful Enterprise
分析了罗森布鲁斯国际这家大型旅行社如何在行业剧变中，通过调整价值主张、剥离休闲旅游业务并转向收费服务模式，成功实现战略转型，对研究组织变革和战略管理的学者有参考价值。
:Successful companies find it exceedingly difficult to change their business strategy radically in response to impending changes in their competitive environment. Here, we analyze how Rosenbluth International, one of the largest travel agencies, was able to accomplish that. Threatened with disintemediation during the period of drastic restructuring of travel brokerage, the company strategically revised its value proposition. It has divested itself of its leisure travel segment and offered a range of its services on a fee basis to its customers, rather than rely on commissions by the suppliers of travel services, as it had done previously. This strategic change was enabled by information systems, several of them highly innovative, which Rosenbluth had used strategically in its prior business initiatives. The paper analyzes the management of strategic transition at Rosenbluth International in the light of general theory of organizational resistance to change.