未必更好,但肯定不同:广告误导效应在记忆上的一个限制

Not Necessarily Better, but Certainly Different: A Limit to the Advertising Misinformation Effect on Memory

Journal of Consumer Research · 2004
被引 54
FT 50UTD 24ABS 4★

中文导读

研究发现,广告可以改变消费者对产品味道的记忆,但仅对不熟悉品牌的消费者有效;熟悉品牌的消费者反而能利用误导广告更准确地回忆产品。

Abstract

It has recently been demonstrated that exposure to advertising after consumption can change consumers' memory such that they remember tasting a better product. This research investigates whether advertising can change consumers' memory such that they remember tasting a different product. Less familiar consumers who tasted grapefruit juice and then saw advertisements claiming the brand was orange juice were somewhat more likely to remember that they tasted an orange-grapefruit juice blend. More familiar consumers were significantly less likely to remember tasting an orange-grapefruit juice blend after seeing the misleading advertisements. The results suggest that the more familiar consumers use the misleading advertisements to help them remember exactly what product was consumed.

广告消费者记忆误导信息品牌熟悉度