Interorganizational Business Process Redesign: Merging Technological and Process Innovation
提出一个模型解释技术与流程创新的关系，用于分析电子数据交换等跨组织系统为何有时带来竞争优势、有时却无益，强调两者融合才能改变组织、流程和关系。
:Interorganizational business process reengineering is a logical extension of discussions of the potential for interorganizational systems to fundamentally redefine relationships among buyers, sellers, and even competitors within an industry. This paper presents a model of the relationship between technological and process innovations and describes the interdependence of these two forces. This model is used to explain the inconsistency in the literature regarding the benefits of EDI and other interorganizational systems, which are described as providing strategic competitive advantage in some papers and as providing little or no benefits for implementing firms in other articles. The framework describes the importance of merging technological and process innovations in order to transform organizations, processes, and relationships.