A Facilitator’s General Model for Managing Socioemotional Issues in Group Support Systems Meeting Environments
研究了群体支持系统会议中促进者如何感知和管理社会情感问题，基于对26位经验丰富促进者的关键事件技术和半结构化访谈，发现GSS既有助于管理社会情感问题，也带来了新问题。
:This paper addresses the socioemotional dimension in group support systems (GSS) meeting environments from the perspective of the facilitator. A model is presented and discussed. This model represents how facilitators perceive and manage socioemotional issues in a GSS environment. The role of GSS in the model is also explored. The research methodology for gathering and analyzing the data in this paper was based on critical incident technique and semistructured interviews with twenty-six experienced facilitators. The research found that GSS provides a very useful tool for managing socioemotional issues; however, GSS also creates new issues. The implications of this research study’s findings for facilitators and future research issues are posited.