Meeting Facilitation: Process Versus Content Interventions
研究了传统和群体支持系统环境下，过程促进与内容促进两种会议干预方式对会议过程（如关系发展、参与度、冲突）和结果（满意度、决策质量）的影响，发现过程促进有正面作用，内容促进有负面作用。
:This article examines the impacts of two types of meeting facilitation that occur in traditional and GSS environments: process and content facilitation. Based on existing facilitation, leadership, and GSS research, and structuration theory, we articulate hypotheses regarding the impact of GSS use and each type of meeting facilitation on meeting processes and of meeting processes on outcomes. Meeting processes examined in this study included relationship development, participation, issue-based conflict, interpersonal conflict, and negative socioemotional conflict. Outcomes explored were the groups’ satisfaction with the decision made and with their meeting process, and the quality of the groups’ decision products.Empirical investigation provides the following findings: Process facilitation had a positive impact on meeting processes. Content facilitation had a negative impact on meeting processes. The interaction between GSS use and both process and content facilitation had no significant effect on meeting processes. Meeting processes had a strong positive impact on satisfaction, but no impact on product quality. Implications for meeting facilitation are discussed and future research directions proposed.