An examination of within-person variance in contextual display rules and deviation from display rules
通过经验取样法，研究了员工在真实工作互动中感知的情境性展示规则及其偏离的个体内变异，发现情绪愉悦度、激活度和关系特征对展示规则有预测作用。
Contextual display rules refer to perceptions of the particular emotions that should be displayed in a specific set of circumstances. As such, it is important to examine within-person variance in such perceptions within the dynamic context of real-life organizations. To this end, experience sampling methodology was used to highlight within-person variance in display rules and examine event-level predictors of these contextual display rules. Thirty-nine university staff members were surveyed four times per day about their most recent interaction. Employee momentary affect (pleasantness and activation) and relationship with the interaction target (solidarity and relative power) were examined as predictors of both contextual display rule perceptions and deviation from those display rules. Pleasantness of affect related positively to the level of expression allowed by the display rule, whereas activation of affect and target solidarity related positively to deviation from display rules. Complex interactions were also found between the predictors, further highlighting the complexity of the emotional labour process.