Controlling routine front line service workers: an Australian retail supermarket case
本文基于澳大利亚超市案例，运用劳动过程理论的控制类型学，分析零售经理如何管理以兼职为主的员工队伍，并发现针对不同雇佣合同收银员存在差异化的控制配置。
Food retail is known for its use of flexible labour and for the centralisation of functions at head office, resulting in a reduction of managerial autonomy at store level. This article employs a typology of controls developed from labour process scholarship to explore how retail managers negotiate the control of their predominantly part-time workforce. Using an Australian supermarket chain as a case, and mixed methods, the article demonstrates that supermarkets use a multiplicity of forms of control across their workforce. For front line service workers, the article identifies a new configuration of controls which intersects with employment status and acts differentially for checkout operators on different employment contracts.