金钱与时间的心理解读如何影响消费者慈善捐赠

How Construals of Money Versus Time Impact Consumer Charitable Giving

Journal of Consumer Research · 2015
被引 135
FT 50UTD 24ABS 4★

中文导读

研究发现消费者对金钱和时间的心理解读不同:金钱更具体,时间更抽象。这种差异影响慈善诉求的框架设计,当诉求与资源解读方式匹配时,捐赠意愿和实际行为增加。

Abstract

While past research has suggested that consumers have fundamentally different responses to thinking about money versus time, the current work clarifies an im-portant nuance in terms of how consumers construe these two resources. We demonstrate that, in the domain of charitable giving, money is construed relatively more concretely, whereas time is construed relatively more abstractly. This differ-ence in the construal of these two resources has implications for how appeals for charitable contributions or money versus time should be framed. When the con-strual level at which the consumer considers the cause is aligned (misaligned) with the construal level of the resource being requested, contribution intentions and behaviors increase (decrease). In addition, the moderating role of resource abundance is examined. In particular, when money is considered abundant (vs. nonabundant), consumers no longer exhibit more concrete thoughts in response to money compared to time. Finally, when the donation request makes consumers think of money in a more abundant manner, monetary donations can be success-fully motivated with a more abstract call for charitable support. The theoretical and practical implications for marketers and charitable organizations are discussed.

消费者行为慈善捐赠心理账户解释水平理论