Firm-level diversity management competencies: development and initial validation of a measure
本研究开发了一个企业层面的多样性管理能力框架和测量工具，通过对61家公司157名受访者的调查，验证了该工具的信度和效度，发现企业多样性管理能力能预测多样性管理效果。
The present study addresses the need for a conceptual model and empirical measure of diversity management at the firm level. Whereas earlier diversity management studies focused mainly on manager-employee interactions, we develop a firm-level framework and measuring instrument to diagnose firms' diversity management competencies. We interviewed managers and content analysed interview transcripts to identify 11 broad firm-level diversity management competencies. To assess the reliability, construct- and criterion-related validity of our measure, we surveyed 157 respondents from 61 different companies. Results of this exploratory study showed that overall firm-level diversity management competencies predicted firm-level perceptions of both proximal and distal diversity management outcomes. In sum, the study develops a useful framework and measurement instrument to support diversity management efforts.