Integrated Marketing Communications (IMC): Why Does It Fail?
通过对一家瑞典大型零售商及其IMC合作伙伴的两年民族志研究，揭示了四种导致IMC实施失败的管理者心智模型：沟通不畅、部门分割、信任缺失和去情境化。
<h3>ABSTRACT</h3> Integrated marketing communications (IMC) is accepted widely as a multi-stakeholder strategic business process for brand communications. Yet, much less is known about the failures of its practical implementation. The current research provides a novel explanation for such failures. A two-year ethnographic study was conducted with a large Swedish retailer and its IMC partners. The objectives were to reveal potentially divergent managerial mental models and to understand the consequences of such divergence on IMC implementation. The authors9 findings uncovered four basic mental models, which, in turn, revealed four aspects of IMC implementation dysfunction: miscommunication, compartmentalization, loss of trust, and decontextualization.