MOR Special Issue: Building, Maintaining and Repairing Trust across Cultures
该特刊探讨在工作环境和社会期望变化下,如何在不同文化群体(如国家、行业、组织、宗教等)之间建立、维护和修复信任,对跨文化合作研究者和实践者具有参考价值。
Within the work setting, changes in work relationships and patterns (e.g., virtual teams, flatter hierarchies) and changes in societal expectations have accorded trust much greater significance in recent years. Yet, it remains unclear how trust is built, maintained and repaired across multiple interacting cultural groups of influence such as nations, industries, professions and organizations, as well as sub-cultures within organizations, and cultures based in ethnic and religious differences. Trust is understood to be central to human and group relations, and lies at the very foundation of society and civilization. Extant research and theory highlights how trust facilitates effective organizational performance through enhancing and enabling cooperation among disparate parties, open information sharing, mutual influence and acceptance, problem solving, commitment and job satisfaction, as well as a range of individual, group and organizational performance outcomes. The changing nature of organizations, their markets, employment patterns, and the social and political environments within which they operate necessitates an increased need for effective relationship building across different cultural groups or spheres. In particular, the increasing globalization of trade and transfers of capital and labour has meant that complex interdependencies within and between different organizations are developing, in the form of partnerships, networks and cross-boundary joint ventures. Trust is believed to be particularly important for success in complex environments characterized by high ambiguity and uncertainty, such as cross-cultural collaborations, yet the place and role of contextual 'culture' variables has, as yet, received limited attention, and the evidence presented thus far reports conflicting results.