Achieving quality in e-Learning through relational coordination
研究将关系协调模型应用于电子学习，通过调查西班牙大学和企业的在线课程参与者，发现师生间的关系协调能显著提高满意度，为提升电子学习质量提供实证依据。
In this research, the relational coordination model has been applied to prove learners’ and instructors’ high levels of satisfaction in e-learning. According to the model, organizations can obtain better results in terms of satisfaction by providing shared knowledge, shared goals and mutual respect mechanisms, supported by a frequent, timely and problem-solving communication. Online courses learners and instructors from Spanish universities and private companies have been surveyed on these particular issues. By using structural equation model analysis, it is shown that high standards in terms of relational coordination amongst learners and instructors explain higher degrees of satisfaction. This research contributes to the literature by validating from an empirical point of view the effects of the use of the relational coordination model in e-learning. The results should be considered by universities and private companies when they evaluate the results of their actual e-learning systems and search for the improvement of quality.