How Credible is E-word of Mouth Across Digital-Marketing Channels?
研究探讨了数字营销渠道中电子口碑的可信度，发现社会资本、信息丰富度和互动性是关键因素，建议营销者通过多样化且社交关系疏远的来源传播口碑。
<h3>ABSTRACT</h3> Digital communication encourages individuals and marketers to share information easily and spread electronic word of mouth (e-WOM). Yet, many people may find it difficult to judge message and source credibility. The current study suggested that receivers9 judgment of e-WOM messages stems from three key channel properties: social capital, information richness, and interactivity. The authors formulated a conceptual framework and then conducted a survey across five digital channels. Findings indicated that channel managers should design information-enriching tools if they wish to enhance channel credibility. Moreover, the study found that marketers need to distribute e-WOM via diverse and socially unrelated e-WOM sources rather than closely related sources.