何时“请求”应成为“助推”?默认金额对慈善捐赠的影响

When should the Ask be a Nudge? The Effect of Default Amounts on Charitable Donations

Journal of Marketing Research · 2016
被引 181
FT 50UTD 24ABS 4★

中文导读

通过八项研究(含大规模田野实验),发现设置默认捐赠金额会同时产生降低平均捐赠额、提高捐赠率和分散注意力等相反效果,最终可能对总收入无净影响。

Abstract

How does setting a donation option as the default in a charitable appeal affect people's decisions? In eight studies, comprising 11,508 participants making 2,423 donation decisions in both experimental settings and a large-scale natural field experiment, the authors investigate the effect of “choice-option” defaults on the donation rate, average donation amount, and the resulting revenue. They find (1) a “scale-back” effect, in which low defaults reduce average donation amounts; (2) a “lower-bar” effect, in which defaulting a low amount increases donation rate; and (3) a “default-distraction” effect, in which introducing any defaults reduces the effect of other cues, such as positive charity information. Contrary to the view that setting defaults will backfire, defaults increased revenue in the field study. However, the findings suggest that defaults can sometimes be a “self-canceling” intervention, with countervailing effects of default option magnitude on decisions and resulting in no net effect on revenue. The authors discuss the implications of the findings for research on fundraising specifically, for choice architecture and behavioral interventions more generally, and for the use of “nudges” in policy decisions.

慈善捐赠选择架构助推理论行为经济学实验经济学