分享旅游体验

Sharing Tourism Experiences

Journal of Travel Research · 2015
被引 282
ABS 4

中文导读

研究了社交媒体如何改变旅行者的体验,发现分享积极或不满意的旅游经历会影响情绪和整体评价,对旅游营销和心理学研究有参考价值。

Abstract

Social media changes how travelers see and experience their trip. This study first proposes a framework which describes the relationships between social media and the tourism experience. Based upon this framework, it then examines the impact of social media when travelers share their emotions and perceptions after the trip. The results of the study confirm that sharing positive experiences post trip increases travelers’ positive affect while decreasing negative affect and therefore leads toward more positive overall evaluations. Further, we find that sharing unsatisfactory travel experiences through social media helps to reduce negative perceptions of the trip, which, in turn, enhances posttrip evaluations.

旅游社交媒体消费者行为心理学