Co-Production, Interdependence and Publicness: Extending public service-dominant logic
本文扩展了公共服务主导逻辑，通过分类共同生产者提供的不同事物并分析其相互依赖关系，同时考虑了集体消费的公共价值以及公共服务的强制性特征，重新概念化了“客户导向”这一概念。
This article argues that while the idea of public service-dominant logic (PSDL) has much to offer, there remains room to extend it. First, the article fine-tunes the argument that co-production is unavoidable in services management, by categorizing the different things co-producers provide and analysing their interdependencies. Second, it seeks to account for collectively consumed public value, which is neglected in PSDL. Third, it recognizes that far from ‘delighting’ customers, many public services entail applying the coercive authority of the state to those with whom they deal. The article proposes a reconceptualization of the notion of ‘client focus’.