Usage and evaluation of Supply Chain Management Software – results of an empirical study in the European automotive industry
通过对欧洲汽车行业25个国家的制造商、供应商、分销商和物流服务商的实证研究，评估了供应链管理软件的使用效果，发现企业降低了成本和交付时间、提升了服务水平，但软件的协作潜力尚未被充分利用。
Abstract. This paper presents an evaluation of Supply Chain Management Software. For this purpose, we conducted an empirical study in the European automotive industry among car manufacturers, suppliers, distributors, and logistic service providers from 25 countries. In particular, we analysed the objectives these companies are trying to achieve by using Supply Chain Management Software and evaluated to what extent these objectives have been accomplished. Our results show that the companies have been able to reduce both their costs and lead times and to improve their service levels. The survey also reveals, however, that until now, the cooperative potential of Supply Chain Management Software has not been utilized effectively.