组织变革的前叙事:汉堡王在空间、时间与战略背景下的微观故事讲述

Antenarratives of organizational change: The microstoria of Burger King’s storytelling in space, time and strategic context

HUMAN RELATIONS · 2015
被引 110
人大 AFT50ABS 4

中文导读

通过汉堡王国际战略的微观故事分析,探讨管理者与利益相关者的碎片化预期(前叙事)如何合法化或抵制组织变革,并引入巴赫金的时空体概念与海德格尔的存在论来深化理解。

Abstract

This research extends our understanding of organizational sensemaking through storytelling to highlight complex processes of organizational change in space, time and strategic context. We focus on the concept of antenarratives, how managers’ and other stakeholders’ fragmented speculations regarding futures may legitimate or resist organizational change. Antenarratives are not yet fully-formed narratives, but rather pieces of organizational discourse that help to construct identities and interests. We explain the theoretical relevance of Russian socio-linguist Mikhail Bakhtin’s space and time conceptualizations (chronotopes) for strategic narratives of change, and illustrate how antenarratives play important roles in narrative chronotopes. We relate German philosopher Martin Heidegger’s reasons for being in relation to others (existential ontology) to stakeholders’ and organizational identities, and to antenarrative glimpses in Bakhtin’s chronotopes. Through these theorizations, we contribute to conversations surrounding managerial discourses of organizational change, and discussions on how researchers may analyze antenarratives in relation to stabilized narratives. We use microstoria, or little-story analysis, and the case of Burger King Corporation’s international strategizing, to highlight emergent conflicts and their resolution for sensemaking that includes diverse organizational stakeholders and affects organizational effectiveness.

组织变革叙事分析组织认知战略管理微观故事