Knowledge Sharing on Enterprise Social Media: Practices to Cope With Institutional Complexity
研究企业社交媒体中知识共享面临的制度复杂性（专业逻辑与企业逻辑冲突），通过IT咨询公司的案例，发现员工利用社交媒体功能发展出连接管理、声誉管理和信息管理三种应对实践。
This study examines the use of enterprise social media (ESM) for organizational knowledge sharing and shows that professionals face ambiguities because their knowledge sharing behavior is informed by an institutional complexity that consists of 2 dissimilar institutional logics: logics of the profession, and logics of the corporation. Our qualitative case study of an ESM at an IT consultancy organization shows that professionals find ways to manage the ambiguities they experience by engaging the affordances of ESM in such a way as to develop coping practices: connection management, reputation management, and information management. By complementing the affordance perspective with an institutional logics perspective, we are able to advance scholarly understanding on how ESM can facilitate but also frustrate knowledge sharing.