Service Innovation in Developing Economies: Evidence from Latin America and the Caribbean
基于四个维度构建了理解发展中经济体服务创新的框架，并结合六个拉美和加勒比国家九个行业的案例研究，揭示了服务创新的特殊性，提出了政策和管理启示。
This paper proposes a framework for understanding key aspects of service innovation in developing economies, based on four dimensions: first, the integration of services in national innovation systems; second, competences and preferences; third, networking and cooperation; and, fourth, outcomes in terms of socio-economic impacts. This conceptual framework is matched with new evidence from case studies performed in six different Latin America and the Caribbean countries (Argentina, Chile, Brazil, Uruguay, Costa Rica and Jamaica) and nine sectors (tourism, software-ICT, outsourcing, mining, logistics, retail, creative services, sport services and biotech services). The results reveal the importance of specificities in service innovation and suggest policy and managerial implications.