High performance work practices, employee outcomes and organizational performance: a 2-1-2 multilevel mediation analysis
研究利用英国国家医疗服务体系的数据，发现高绩效工作实践通过提升员工工作满意度和敬业度，间接降低员工缺勤率并提高患者满意度。
This study examines the mediating role of employee outcomes in terms of the relationship between high-performance work practices (HPWP) and organizational performance. The study presents a 2-1-2 multilevel meditation model in which HPWP and organizational performance (staff absenteeism and patient satisfaction) are measured at the organizational level (Level-2), and employee outcomes at the individual level (Level-1). Using secondary data from the British National Health Service, evidence was found for a direct positive relationship between HPWP and employee outcomes (job satisfaction and employee engagement). Both job satisfaction and employee engagement mediated a negative relationship between HPWP and staff absenteeism, but the positive relationship between HPWP and patient satisfaction was mediated by job satisfaction only. We outline the research methodology and discuss practical implications for our findings.