Rethinking the soft skills deficit blame game: Employers, skills withdrawal and the reporting of soft skills gaps
质疑了软技能缺陷常被归咎于个人或政府的观点，通过案例研究发现，员工可能因对雇主不满而撤回软技能，且组织若未将招聘、入职和培训与技能需求结合，也应对软技能差距负责。
Soft (e.g. interpersonal and social) skills are receiving ever more attention with employers frequently reporting that employees lack these skills. The ‘blame game’ for these skills deficits is frequently directed at the individual, family or government. Scant attention has been paid to the possibility that people may possess soft skills but decide to withdraw them because of disaffection with their employer. Taking a critical perspective and drawing on three case study establishments, this article finds that some managers blamed soft skills gaps on skills withdrawal. The employee data did not, however, reveal greater employee disaffection in the establishment worst affected by soft skills gaps. Investigation of withdrawal instead revealed more about employees who had left the organizations and the propensity for employers to blame employees for soft skills gaps. The study also affirmed that organizations may be to blame for their soft skills gaps if they do not contextually integrate selection, induction and training practices with their skills needs.