(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes
研究借鉴营销学中的价值共毁理论，分析公共服务共同生产过程中损害公共价值的机制，提出“共同污染”概念，并通过两个案例揭示其阴暗面。
Co-production is associated with the expanding role that citizens and other third-party actors assume in the development and delivery of public services. While there are benefits to co-production, there are also challenges. This study draws from the marketing literature on value co-destruction to describe the processes in co-production of public services that can negatively affect public values from regular producers and users. We refer to this public value failure as co-contamination. Two case studies are used to explore some of the ‘dark sides’ of co-production. Our analyses reveal the co-contaminating aspects of this process and offer implications for public managers.