视觉和听觉元素对顾客酒类点单行为的影响:一项实证研究

The effect of visual and auditory elements on patrons’ liquor-ordering behavior: An empirical study

International Journal of Hospitality Management · 2016
被引 5
ABS 3

中文导读

研究了酒吧中音乐和视觉元素与酒类(尤其是葡萄酒)的匹配度如何影响顾客的点酒行为和消费金额,基于韩国酒吧的650张收据数据发现视觉匹配提升葡萄酒消费占比,听觉匹配增加点酒概率。

Abstract

This study aims to empirically investigate the effect of music and visual congruency with a type of liquor in a bar. Specifically, it examines the effect of atmospheric elements’ congruency with wine on patrons’ liquor-ordering behavior and their expenditures. As most Koreans associate wine with French culture, French auditory and visual cues were used to investigate the effect of congruency. A total of 650 receipts from two different branches of a bar were collected for four weeks. The study found that in the visual congruence condition, the ratio of wine expenditure to the total expenditure of a table and the ratio of liquor expenditure to the total expenditure of a table increased. When the auditory congruence condition was implemented, the probability of ordering wine increased. There was no interaction effect. Implications based on the findings are discussed in the final section of the study.

消费者行为环境心理学餐饮管理感官营销