Exploring the role of picker personality in predicting picking performance with pick by voice, pick to light and RF-terminal picking
通过101名参与者的实地实验，研究拣货员的个性特质（如神经质、外向性、尽责性）和年龄如何影响不同拣选工具（语音、RF终端、灯光）下的生产率和质量，帮助管理者优化人员分配以提升绩效。
Order pickers and individual differences between them could have a substantial impact on picking performance, but are largely ignored in studies on order picking. This paper explores the role of individual differences in picking performance with various picking tools (pick by voice, RF-terminal picking and pick to light) and methods (parallel, zone and dynamic zone picking). A unique realistic field experiment with 101 participants (academic students, vocational students and professional pickers) is employed to investigate the influence of individual differences, especially the Big Five personality traits, on picking performance in terms of productivity and quality. The results suggest that (PbV) performs better than RF-terminal picking, and that Neuroticism, Extraversion, Conscientiousness and the age of the picker play a significant role in predicting picking performance with voice and RF-terminals. Furthermore, achieving higher productivity appears to be possible without sacrificing quality. Managers can increase picking performance by incorporating the insights in assigning the right pickers to work with a particular picking tool or method, leading to increased picking performance and reduced warehousing costs.