Learning to Govern Online
研究了1993至2000年间美国联邦政府机构在线服务的演变，通过四个案例分析了在线服务采纳与发展的阶段，发现学习与绩效标准共同推动了这一进程。
This research offers a limited empirical study of online service in federal government agencies. The authors are interested in the evolution of online governance and what factors influence the adoption and elaboration of online services. Information about online agency services was gathered primarily from online U.S. General Accounting Office reports and testimony offered between 1993 and 2000. The authors examine online activities that carry out three governmental functions: providing services, collecting information, and soliciting stakeholder comment. Four principal cases were selected: the Social Security Administration’s Online PEBES, the Department of Education’s National Student Loan Data System, the Securities and Exchange Commission, and the Nuclear Regulatory Commission. The analysis of these cases identifies a partial sequence of steps or stages in development of online services. It appears that this sequence is a result of both learning and the imposition of certain standards of performance based on best practices and legislative mandates.