0015 Contribution to the prevention of occupational stress
本研究评估了阿尔及利亚西部城市服务业员工的心理痛苦程度，识别了风险因素和调节因素，发现职业倦怠率为23.6%，主要风险因素包括服药缓解疼痛、与公众接触和强工作模式，调节因素为不良培训和价值观冲突。
<h3>Objectives</h3> The objectives of this study were to assess the importance of the mental suffering of employees in the service sector of a city in western Algeria and to identify risk factors and moderators of this suffering in order to develop a effective prevention. <h3>Method</h3> Standardised questionnaires were subjected to 753 employees in the tertiary sector. These questionnaires include three categories: A social and professional record (21 items), Maslach Burn Out Inventory: MBI (22 items), Job Personal Interaction Scale: JPIS 35 questions on the perception of the work environment by the individual divided into 6rubriques (workload and unpredictability, control, rewards, recognition and fairness at work, social support, conflicts and perceived value valuri work and training) The data collected were anonymous and confidential. Data analysis was performed using SPSS (version 17.0). Univariate analysis was performed (chi-square Pearson correlations and a multivariate analysis (logistic regression). <h3>Results</h3> The state of burn-out was 23.6% after logistic regression the main social determinants of psychological distress in the overall sample one taking medication to relieve pain (p = 0.0002) remained significant. Regarding the determinants “professional” contact with the public and strong mode part of work were significant respectively (p = 0.0017 and 0.0042). Moderators of stress for the multivariate analysis recognised two subscales of bad training (p < 0.01) and conflicts of values and perceived value (p = 0.02). <h3>Conclusions</h3> Preventive actions to reduce or eliminate risk factors directly affect the environment and source of work: training more relevant, better organisation of work, especially the riding tasks and recognition of work done.