Changing Attitudes toward Quality
通过所罗门四组准实验，检验了一项培训项目对员工质量态度的影响，发现接受前测和培训的组别态度提升显著。
Each year firms spend millions of dollars on training efforts to improve employees' attitudes toward quality. Yet a review of the literature reveals very little rigorous research has been conducted to evaluate how successful these programs have been. Therefore, to test the effectiveness of one training program, a Solomon Four Group field quasi-experiment was conducted. Specifically, this study examined whether or not there was a relationship between participants' learning style, perceived program structure, prior experience with quality programs, age, and years of service with subsequent changes in attitudes toward quality. The results indicated that in this program the group receiving a pretest and training had significantly higher posttest attitudes toward quality scores. Implications for implementing a quality improvement program are discussed.