The Concerns of the Rich/Poor Consumer
经过二十年消费者权益监管，新的消费者关切议程出现，认为当代消费者同时富裕和贫困，面临稀缺与丰裕的复杂问题，呼吁商业、政府和消费者团体通过参与性和和解性政策过程应对。
After two decades of the pursuit of consumer rights through regulation, a new agenda of consumer concerns is taking shape. This new agenda recognizes that the contemporary consumer is both rich and poor at the same time, and is confronted with new and complex problems involving both scarcity and abundance. The mutual interest of business and government—as well as consumer groups—in identifying and responding to consumer concerns should provide a basis for increasing use of participative and conciliatory, rather than adversary, policy processes.