《财富》500强企业网站自我呈现分析

The Analysis of Self-Presentation of Fortune 500 Corporations in Corporate Web Sites

BUSINESS & SOCIETY · 2013
被引 22
人大 A-ABS 3

中文导读

基于符号聚合理论,定量分析《财富》500强企业网站“关于我们”页面,发现经济管理是主导修辞愿景,强调“卓越公司”幻想,且修辞愿景随行业类型变化。

Abstract

In the digital age, many corporations communicate with their publics via online channels. Among many channels, a corporation’s official Web site is often used for informing publics of its performance and other corporate-related information and for shaping a positive corporate image. This study quantitatively analyzed corporate Web sites, particularly the “About us” Web pages of Fortune 500 corporations based on symbolic convergence theory (SCT), which describes the formation of symbolic reality and the shared meaning of that symbolic reality among the public. A content analysis revealed that economic corporate management was the dominant rhetorical vision, and the fantasy, in the context of SCT, of being a superior company was emphasized by the 500 examined corporations. Such symbolic reality was constructed using corresponding structural tools of Web content, such as dramatis personae, plot line, and scene. In addition, the rhetorical vision and fantasy themes created by the Web sites turned out to be contingent on business classifications (retailer/distributor, manufacturers, and financial/informational/recreational services). Companies that pursued other types of fantasy themes (such as admirable, futuristic, and competent/stable) and rhetorical visions (such as socially responsible corporate management) were also identified. Some suggestions for corporate communicators are provided based on the results of this analysis.

企业传播公共关系符号学内容分析企业形象