Supply chain relationship quality and performance in technological turbulence: an artificial neural network approach
提出一种结合人工神经网络的决策模型，用于分析供应链关系质量对绩效的影响，发现信任影响最大，且技术动荡加剧时关系质量对绩效的正向作用更强。
A well-functioning supply chain management relationship cannot only develop seamless coordination with valuable members, but also improve operational efficiency to secure greater market share, increased profits and reduced costs. An accurate decision-making system considering multifactor relationship quality is highly desired. This study offers an alternative perspective and characterisation of the supply chain relationship quality and performance. A decision-making model is proposed with an artificial neural network approach for supply chain continuous performance improvement. Supply chain performance is analysed via a supervised learning back-propagation neural network. An ‘inverse’ neural network model is proposed to predict the supply chain relationship quality conditions. Optimal performance parameters can be obtained using the proposed neural network scheme, providing significant advantages in terms of improved relationship quality. This study demonstrates a new solution with the combination of qualitative and quantitative methods for performance improvement. The overall accuracy rate of the decision-making model is 88.703%. The results indicated that trust has the greatest influence on the supply chain performance. Relationship quality among supply chain partners impacts performance positively as the pace of technological turbulence increases.