Getting together or breaking apart? Trade union strategies, restructuring and contingent workers in Southern Europe
比较意大利和希腊电信业工会对呼叫中心临时工的不同策略，意大利工会采取包容策略，希腊工会则排斥，差异源于工会身份、权力资源和内部政治。
The article considers the strategies of trade unions towards the representation of call centre workers. Using a comparative case study, it examines the divergent union responses to the growth of contingent labour by looking at the telecommunications industries in Italy and Greece. Although the trade unions in Italy pursued inclusive strategies embracing the call centre workers and negotiating the restructuring of the whole sector, the unions in Greece followed a policy of exclusion leaving call centre workers outside representation and negotiating their internal restructuring. The article argues that the different union identities, and the diverse power resources and internal organizational politics help explain the variation in the trade unions’ strategic responses.