客户谎言对审计师记忆抵抗和虚假记忆接受的影响

The Effect of Client Lies on Auditor Memory Resistance and False Memory Acceptance

Auditing A Journal of Practice & Theory · 2016
被引 11
ABS 3

中文导读

研究审计师在面对客户谎言时,记忆抵抗和虚假记忆接受的条件,发现证据记忆较弱的审计师更易受误导,产生与客户谎言一致的虚假记忆。

Abstract

SUMMARY In this study, I examine the conditions that moderate auditor resistance toward and susceptibility to believing client-provided lies. In particular, I predict that auditors who cannot directly refute incorrect management explanations with their own evidence-related memories are susceptible to the misinformation effect. This effect describes a phenomenon where an individual recalls false memories, based on client lies, instead of his/her own real memories. I use a laboratory experiment involving professional auditors who must compile industry-related evidence to corroborate an invalid management explanation. As expected, I find that auditors with better-developed evidence memories provide lower evaluations of management credibility and explanation sufficiency when presented with a blatantly incorrect explanation. When subsequently prompted to access the related information, auditors with poorly developed evidence memories give responses that are consistent with management-provided false memories instead of their own previously gathered evidence memories. Auditors identifying the incorrect explanation did not succumb to the misinformation effect and exhibited recall more consistent with their own evidence memories. Overall, results show that client discussion can produce a delayed effect by inducing a form of memory error when the auditors subsequently retrieve evidence stored in their memory. Data Availability: Contact the author for data availability.

审计心理学记忆错误客户沟通实验室实验