Who Is Deserving and Who Decides: Entitlement As a Work-Situated Phenomenon
提出“工作情境应得感”概念，认为应得感不是稳定个性，而是员工与工作群体认知错位的社会产物，并解释其形成过程及情绪行为后果，对管理者干预有指导意义。
Popular press accounts and emerging research suggest that organizations increasingly face the prospect of managing employees who are highly entitled, yet relatively little research has explored entitlement in work settings. Moreover, in the limited existing research, scholars have considered entitlement through a narrow lens, primarily viewing it as a stable individual difference without consideration of the social context that surrounds the individual. The conceptualization presented here, which we label “work-situated entitlement,” depicts entitlement as a socially determined work condition that reflects a misalignment between perceptions of the individual employee and perceptions of the workgroup. Situating entitlement in the work context allows for explanation of both the processes through which work-situated entitlement develops and its emotional and behavioral effects. This model provides a broader conceptualization of entitlement and illustrates how organizations might intervene to limit its deleterious work-related consequences.