Policy Work: Street-Level Organizations Under New Managerialism
研究了新管理主义下，街头官僚组织如何通过绩效激励被引导，以及它们如何自主决定政策工作的最佳方式。
Street-level organizations are pivotal players in the making of public policy. The importance of these organizations is reflected in new public management strategies that aim to influence how street-level organizations work, in part, by ''steering'' discretionary practices through performance-based incentives. The underlying assumptions are that if performance indicators provide the equivalent of a bottom line and incentives (or penalties) are attached to them, one can leave it to street-level organizations to determine how best to do policy work.