An Information-Processing Study of a Complex Workflow in Aircraft Electronics Repair
定性分析了美国海军航空电子维修工作流程，识别了信息缓冲作为调整工作流程问题的重要机制，并区分了任务与管理信息处理，对组织松弛和松散耦合有启示。
John L. Kmetz This paper is a qualitative analysis of an intensive study of a maintenance workflow used at shore bases and aboard U. S. Navy aircraft carriers. The study describes repair processes for U.S. Navy aviation electronics using automatic test equipment. It includes the intended functioning of the workflow, problems in this workflow, and informal adjustments to compensate for these problems. Observations from the study are used to develop a detailed description of information processing, in which information buffers are identified as a significant underlying mechanism for adjusting workflow problems. Task and management information processing are differentiated, and implications of the findings for organization slack and loose coupling are discussed.*