消费者生成反品牌行为的符号学分析

A semiotic analysis of consumer-generated antibranding

Marketing Theory · 2014
被引 80
ABS 3

中文导读

通过分析消费者在网络上的反品牌图片,揭示其使用的符号规则,发现反品牌者通过戏剧和幽默妖魔化、犯罪化目标品牌,而消费者能有效解码这些符号并分类。

Abstract

This study is a semiotic analysis of consumer-generated antibranding efforts and reveals tacit semiotic rules used by digital antibranders. A broad theoretical discussion about the semiotic characteristics of branding and antibranding is provided and “digital antibranding semiotics” is defined. The semiotics of consumer digital antibranding efforts are investigated in two studies examining a sample of antibranding images targeted at valuable corporate brands. The first study reveals that antibranders use drama and humor to demonize, criminalize, dehumanize, and “Hitlerize” the targeted brands, creating strong antibrand voices and positioning themselves against corporate greed and wrongdoing. The second study found that consumers successfully decode antibranding semiotic representations and classify them in terms of message clarity, fact finding, and “hostility versus entertainment values.” These findings reveal that both antibranding images with dark humor and clear messages and an aggressive and intriguing message have the potential to influence consumers.

符号学消费者行为品牌管理数字营销