“无法获得满足”：顾客、公民、服务与满意度
"Can't Get No Satisfaction": Customers, Citizens, Service, and Satisfaction
Public Administration Review · 1993
被引 4
ABS 4★
- Frank C. Marini
- David E. Bowen
- Richard B. Chase
- Thomas G. Cummings
- William E. Lyons
- David Lowery
市场营销消费者行为服务管理公共管理