内容获取方式如何影响口碑传播

How Content Acquisition Method Affects Word of Mouth

Journal of Consumer Research · 2016
被引 59
FT 50UTD 24ABS 4★

中文导读

研究发现,人们自己发现的内容(相比他人提供的内容)更少被加工,从而降低了对内容质量(如趣味性)的敏感度,减弱了质量对分享意愿的影响。

Abstract

People often share word of mouth with others, and such social sharing is an integral part of everyday life. But the content (e.g., stories, news, information) that people transmit can be acquired in different ways. Sometimes people find content themselves, and other times people receive content from others (e.g., via email or conversation). Might these different acquisition methods impact subsequent sharing, and if so, how? Six studies demonstrate that acquisition method can impact transmission through changing how content is processed. Compared to received content, people are more likely to associate found content with themselves, which decreases processing. Reduced processing, in turn, lowers sensitivity to diagnostic content characteristics (e.g., whether content is interesting or well written), which reduces these characteristics’ impact on sharing. Thus while receivers are more likely to share interesting (than boring) content, the difference is attenuated (and in some cases, disappeared) among finders. These findings deepen insights into the psychological drivers of word of mouth and shed light on how contextual factors, content characteristics, and the self interact to drive social transmission.

口碑传播社会分享内容获取消费者行为心理学