企业社会责任战略与品牌形象的关联

Linking CSR strategy and brand image

Marketing Theory · 2011
被引 105
ABS 3

中文导读

研究了企业社会责任战略如何影响品牌形象,发现本地品牌可选择性实施CSR,而全球品牌需采用多维、多利益相关者的整合CSR策略,不能简单差异化。

Abstract

What is the link between Corporate Social Responsibility (CSR) strategy and brand equity in local and global markets? Starting from the idea that brand image is the synthesis of a firm’s relationship competences, this thesis asserts that the way in which CSR transfers to brand image differs in local and global brands. In particular, while a local brand can take a selective and partial approach in the formulation of CSR strategy, a global brand strategy should be defined from a multidimensional and multi-stakeholder perspective. In summary, this paper will demonstrate that the formulation of CSR strategy for a global brand cannot be accomplished by a ‘glocal’ or differentiated approach, but must give equal weight to all possible dimensions of CSR, defining an integrated CSR strategy that does not change in the various countries where the company operates.

企业社会责任品牌管理全球战略营销利益相关者