Co-location as a catalyst for service innovation: a study of Scottish health and social care
研究了苏格兰五个社区健康伙伴关系中共同选址对服务创新的促进作用,发现共同选址不仅节省成本,还能带来额外的服务创新,对政策制定者和健康社会照护管理者有参考价值。
Academic literature and policy on co-location of local public services focus on the cost benefits. Other benefits and outcomes of co-location, including service innovations benefiting users, are under-conceptualized. This paper suggests a framework for evaluating co-location as a learning environment for innovation, drawing on new case studies of five Community Health Partnerships in Scotland charged with more closely coordinating health and social care. We conclude that partnerships using co-location are benefiting from additional service innovations.