Managing Identity Conflicts in Organizations
通过对一家非营利福利机构的案例研究，运用Pratt和Foreman的身份管理框架，揭示了组织惯例和人工制品在促进或限制身份管理应对措施中的重要作用。
How nonprofit organizations manage multiple and conflicting identities is not well understood. In a case study of a nonprofit welfare organization, we use Pratt and Foreman’s (2000) framework of identity management responses to illuminate different ways that nonprofit organizations can seek to manage and potentially resolve identity conflicts. We focus on the actual practices nonprofit organizations use to manage multiple identities and, in particular, reveal the important role of organizational routines and artifacts in facilitating or constraining particular identity management responses.