System, society and dominance effects in the adoption of tele-health: A tri-country comparison
通过比较英国、澳大利亚和瑞典三国远程护士的劳动过程，揭示远程医疗工作实践中的社会差异与全球化趋同压力，对理解远程医疗职业发展有重要参考价值。
Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.