Guiding interventions in a multi-organisational context: combining the Viable System Model and Hierarchical Process Modelling for use as a Problem Structuring Method
本文开发了一种结合可行系统模型与层级过程建模的问题结构化方法，用于指导英国国防部基础设施项目的干预，并提炼出可迁移至其他多组织情境的方法论经验。
This paper describes the development and application of an innovative Problem Structuring Method to guide interventions in the way in which the UK Ministry of Defence delivers infrastructure projects and services. This method uses an adaptation of the Viable System Model to structure a set of stakeholder assessments that leads to the building of a Hierarchical Process Model. The resultant model, which appears readily transferrable to other multi-organisational contexts, represents the functions required for a specified system to be effective in its environment and affords insight into the processes and capabilities that require intervention—either to increase performance (addressing weaknesses) or to increase understanding (addressing uncertainty). The paper also describes a number of methodological learning points identified through the use of a structured approach to evaluation, which again appear to be readily transferrable to other multi-organisational contexts.